Do You Have A Delivery Minimum?
The standard minimum order for delivery is $400.00 before delivery fees and taxes.
When Is Latest I can Make Changes to Order?
To ensure the best possible service to our customers, all modifications to delivery times, locations and equipment rentals must be processed no later than 12 PM three business days before scheduled delivery date. Please be advised that any changes made after the aforementioned deadline will incur a minimum charge of $150.
What is Sustainability Effort?
We charge a 2.95% sustainability effort to all orders. At Big Dawg Party Rentals, we're committed to sustainability. By implementing eco-friendly practices throughout our operations, from sourcing materials to waste reduction initiatives, we strive to minimize our environmental footprint and contribute to a greener, more sustainable future for all our celebrations. While the event rental industry is inherently green, we recognize the need for change and are dedicated to reducing the tremendous amount of wasted materials, ensuring our events leave a positive impact on both our clients and the planet.
Are You Insured?
Yes, please submit building's or municipality's requirements to us at least 5 business days before the event.
How Do I View Product Pricing?
We have the vast majority of our product pricing listed in our online catalog.
When Should I Place an Order?
Equipment rentals are allocated based on the principle of "first come, first served". It is advisable to secure your rental as soon as possible to ensure availability, especially during busy seasons when demand is high. We are a rapidly expanding rental company and often book up quickly.
To reserve your equipment, a non-refundable deposit of 50% must be made along with the completion of the rental agreement. If you're unsure of all the details, you can still confirm and reserve your rental, with the option to make adjustments later. Modifications can be made up to three business days before the scheduled delivery date.
Can I Pick Up Rental Order at Your Warehouse?
Unfortunately, warehouse pickups are no longer permitted.
Do You Charge a Damage Waiver?
We add a Damage Waiver Fee of 3% to every rental order. This fee covers minor damages to rental items that may occur during normal wear and tear at your event. Examples of normal wear and tear include broken glassware or chinaware, stained linen, dented trays, or scratched flatware.
Please note that the Damage Waiver Fee is non-refundable, taxable, and cannot be waived. It does not cover theft, intentional or improper use, damage caused by inclement weather, or damage to motors or electrical appliances due to improper current/voltage.
What Are Your Primary Service Areas?
What Are Delivery Hours?
Our standard delivery and collection window is between 8:00 AM and 4:00 PM from Monday to Friday. For deliveries or collections outside of these hours, including weekends, a surcharge may apply. If you need to have your equipment delivered or collected within a specific time frame, an additional fee for "timed delivery" may apply.
Clients must ensure to review their local regulations and obtain the necessary permits if required for event.
What Is the Delivery Fee?
Delivery charges are determined according to the date, location, time and the amount of the rentals. Please contact your rental specialist handling your specific event.
Do You Setup Equipment?
We set up and take down all bars, dance floors, stages and lighting. Other items such as tables, chairs, linens, flatware and glassware are setup by the customer or caterer. If you need the aforementioned items setup, we will set them up if scheduled before delivery and for a setup fee.
What Should I Do Once Event Is Over?
For equipment pickup, all tables and chairs must be folded, placed in bags, stacked and ready to go. Flatware and dishware should be scraped clean, rinsed, and returned to their original containers. Glassware should be returned to their racks. Linens must be shaken to remove any moisture to prevent mold and staining. All other equipment should be gathered and placed in a convenient location for pickup.
Am I Responsible for Damaged or Missing Equipment?
Customer is responsible for damaged or missing equipment and a repair/ replacement cost will be assessed.
Closed For Holidays?
The main office of Big Dawg Party Rentals is closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Day. However, delivery teams are available for holiday deliveries for an additional fee.
When Is Payment Due?
We require a non-refundable 50% deposit to secure your order. The remaining balance is due 3 business days prior to scheduled delivery date.
My Business Is Tax Exempt. Do you Reflect This on My Order?
Yes, once we receive your tax-exempt certificate the accounting team with remove tax.
What Types of Payment Methods Do You Accept?
We accept the following payment methods: Zelle, cash, credit cards, checks (which must be paid in full one week prior to the event date).
What Is Standard Rental Period?
The typical rental period for our equipment is 24 to 48 hours, depending on the delivery date and time.
What Is Cancellation Policy?
If you cancel your rental reservation up to 3 business days prior to your event, you will forfeit your non-refundable 50% deposit. If you cancel within 3 business days of your event, you will be charged a 100% cancellation fee.